In some cases, users are prompted to select a security certificate in a pop-up window when they access Insight. If this happens, follow these steps:
- In the window displayed asking you to select a certificate to use, click Cancel.
![](../atn/160107807/image2016-10-10%2017:35:57.png?inst-v=51f52002-ab65-4b11-a864-e862b0969b62)
- You will be directed to the regular Insight login page where you can sign in with your username and password, or your Google credentials.
![](../atn/160107807/Screen%20Shot%202018-06-29%20at%2010.48.22.png?inst-v=51f52002-ab65-4b11-a864-e862b0969b62)
If you accidentally clicked Continue, you will receive a 400 Bad Request Error.
![](../atn/160107807/image2016-10-10%2017:36:40.png?inst-v=51f52002-ab65-4b11-a864-e862b0969b62)
Mac users that clicked Continue must perform the following steps to successfully access Insight again:
Open the Keychain Access application.
![](../atn/160107807/image2016-10-10%2017:48:37.png?inst-v=51f52002-ab65-4b11-a864-e862b0969b62)
Right-click https://insight.marfeel.com and select Delete https://insight.marfeel.com.
![](../atn/160107807/image2016-10-10%2017:46:44.png?inst-v=51f52002-ab65-4b11-a864-e862b0969b62)
![](../atn/160107807/image2016-10-10%2017:47:42.png?inst-v=51f52002-ab65-4b11-a864-e862b0969b62)
Access Insight again and click the Cancel option if the security certificate pop-up is displayed. You will be directed to the Insight login page to sign in with your user credentials.